18. Without prejudice to paragraph 17, the following should be seen as activities that support …

Without prejudice to paragraph 17, the following should be seen as activities that support banking:

• a. operational support, such as process optimisation and infrastructure development and maintenance;
• b. customer relationship support, such as facilitation of the interaction between customers and the bank (e.g. customer service platforms);
• c. risk management and regulatory compliance support;
• d. strategic and competitive support, such as market research, big data analytics, innovation and digital transformation, or marketing activities;
• e. back-office and administrative support, such as human resources management or document management.

Complements banking

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

3. Related Standards

• EBA - Published by the European Banking Authority at https://www.eba.europa.eu/